APEX Quality Award – the Gold Standard in Service.
Voyance’s annual APEX Quality Award has been adopted as one of the more prestigious awards in the healthcare industry. Simply put, APEX Quality Award winners are determined solely by feedback given by their patients.
This national distinction recognizes outstanding healthcare organizations that demonstrated the highest level of excellence in patient satisfaction and overall care over a 12-month period. Key Performance Indicators tied closely to Clinical, Operational, and Interpersonal Measures are paramount drivers in the overall evaluation process. Each year Voyance evaluates and revises award criteria making the honor more challenging to receive. Experiential measures tied most closely to actual care are emphasized and weighted appropriately.
Voyance encourages winners to display the APEX award proudly as a constant reminder to both the organization and patients of the outstanding level of service provided.
APEX Quality Award winners represent healthcare providers that consistently achieve the highest level of patient satisfaction for a given year, providing national recognition that sets Voyance clients apart from their peers.
Below is the complete list of 2012/2013 winners, sorted by market.
- Ambulatory Surgery Centers
Algonquin Road Surgery Center is a joint venture of Sherman Health Systems, Centegra Health Systems and a group of physicians. ARSC is a multi-specialty, outpatient surgical facility equipped with state-of-the-art medical equipment, 3 operating rooms, and 1 procedural room.
Ambulatory Surgical Center of Stevens Point is a physician owned multi-specialty surgical center in Stevens Point, WI. They are a state of the art facility with a highly qualified friendly staff that provides skill, care and comfort beyond all expectations.
The AtlantiCare Surgery Center, devoted exclusively to same-day surgery, is conveniently located in Egg Harbor Township in southeastern NJ. They are a multi-specialty free standing surgery center performing approx. 20,000 cases per year.
A premier outpatient orthopedic surgery center created in partnership with Bellin Health and the Orthopedic & Sports Medicine Specialists of Green Bay, specializing in sports medicine and a wide range of orthopedic problems including the knee, ankle, shoulder, and hip.
Bloomington-Normal HealthCare Surgery Center is a multi-specialty surgery center with 4 operating rooms. Their mission is to provide the highest quality of care to the community in a timely, safe, friendly and cost effective manner.
Brainerd Lakes SC boasts 4 operating rooms, 1 procedure room, and a staff of 29 surgeons, providing outstanding outpatient surgical care. Quality care and service delivered to patients has made them the best place to have a surgical procedure done in the Lakes area.
Carroll County Eye SC provides the highest quality care in the town of Westminster, MD and surrounding counties. They are the first single specialty, Ophthalmic outpatient Ambulatory Surgery Center (ASC) in Carroll County.
At Chandana SC, the nurses, physicians, anesthesiologists & other caregivers make the patient experience a #1 priority. With 3 operating rooms, they perform a variety of outpatient procedures: General, ENT, Gynecology, Plastic & Reconstructive, Podiatry, Urology, & more.
Charleston’s Physicians’ Eye SC is a state-of-the-art outpatient facility designed by eye surgeons. They are Charleston’s only independent, physician-directed ophthalmic surgery center and are staffed by specially trained, experienced ophthalmic nurses and technicians.
CHRISTUS Santa Rosa Physicians ASC, Ewing Halsell is a state of the art, outpatient surgical facility located in San Antonio, TX, performing approximately 6,000 cases annually. Their center has maintained the highest level of AAAHC accreditation since its opening in 2006.
CHRISTUS Santa Rosa Physician ASC of New Braunfels is a state of the art, outpatient surgical facility, performing approximately 8,000 cases annually. Their center has maintained the highest level of AAAHC accreditation since it began operations in 2005.
CHRISTUS Santa Rosa Physicians ASC – Stone Oak is a state of the art, outpatient surgical facility located in San Antonio, TX, performing thousands of cases annually. Our center has maintained the highest level of AAAHC accreditation since opening in 2006.
The Community Surgery Center Hamilton is a free-standing, multi-disciplinary ASC conveniently located in Noblesville. They provide an exceptional, outpatient surgical experience through cutting edge technology & customer service.
Cook Children’s Pediatric Surgery Center is a free-standing ASC specializing in surgical care of children. Their outstanding physicians and staff are dedicated to exceptional care of all patients and families. They are a part of the Cook Children’s Health Care system.
Day Surgery Center is a multi-specialty outpatient surgical center in Winter Haven, FL that provides quality care in a state of the art facility. Their specialty trained staff is known for providing exceptional care and they have four operating rooms and two endoscopy suites.
The Dearborn SC is a multi-specialty center with 5 OR’s and 2 procedure rooms performing 12,500 cases annually. All staff has a commitment and passion for the DSC and this translates into a facility with very satisfied patients.
Dublin Surgery Center’s professional staff is dedicated to providing the highest quality of individualized, medical care. This family-centered, patient focused approach is intended to promote long term health and well-being, which results in a high degree of patient satisfaction.
The Evansville Surgery Center – Deaconess is a multi-specialty SC serving Southern IN and the Tri-State Area, performing 6,500 cases annually. Highly experienced & friendly staff always provide an environment where patients receive the highest quality surgical care.
The Evansville Surgery Center Gateway is a multi-specialty SC serving Southern IN and the Tri-State Area, performing 4,000 cases annually. Highly experienced and friendly staff always provide a welcoming environment where patients receive the highest quality surgical care.
Opened in 1996 as an additional community service by the physician ownership of Glasgow Medical Center, the Glasgow SC is a 4 OR, 2 PR, multi-specialty center. A 5-time winner of the APEX Quality Award, their staff is dedicated to serving patients and physicians.
Griffin Road Campus of LSDC, a four time winner of the APEX Quality Award, opened in 2004, creating the second multi-specialty site for the organization with 2 OR’s serving Central Florida. Griffin Road Campus of LSDC is known for low infection rate and high quality service.
High Plains SC is a comprehensive, ambulatory surgical care facility for both adults & children. The center is designed for same-day surgical procedures that do not require a hospital stay but are too complex to be performed in the doctor’s office.
The Iowa City Ambulatory Surgical Center is a multi-specialty facility providing outpatient surgical services. The center has 5 surgical suites, performs 5,000 cases per year, and provides the highest standard of surgical care in a professional and considerate manner.
Through minimally invasive spine surgery, LSI – Philadelphia is expanding healthcare options for patients suffering from neck & back pain. LSI is helping patients achieve a better quality of life by delivering optimal surgical outcomes and developing innovative procedures.
Through minimally invasive spine surgery, LSI – Tampa is expanding healthcare options for patients suffering from neck & back pain. LSI is helping patients achieve a better quality of life by delivering optimal surgical outcomes and developing innovative procedures.
The LSDC is the largest ASC in Florida, treating over 20,000 patients annually. A multi-specialty ASC founded in 1996, it provides high quality care for 12 different medical specialties in 2 locations. It is a well known provider of choice for a large patient population in Central Florida.
Midwest Physicians Surgery Center, an affiliate of USPI, performs a broad range of outpatient surgical procedures, backed by the mission to provide first-class surgical services in a safe and a welcoming environment with a focus on offering a high quality, service oriented environment.
Minnesota Valley Surgery Center is a multi-specialty ASC located in Burnsville, MN. MVSC specializes in Orthopedics, Minimally Invasive Spine, Pain Mgmt, Podiatry, Plastics, and Ophthalmology. They have been APEX Quality Award winners every year since 2008.
The Montgomery Surgical Center was the first freestanding surgery center licensed in the state of AL. The center now houses 16 pre-operative bays, 8 operating rooms, 2 Endoscopy rooms, 19 recovery bays, a business office and waiting areas.
Northern Virginia Eye Surgery Center (NVESC) is staffed by caring professionals to serve our patient’s surgical needs in ophthalmology. Our facility offers a relaxed, patient-focused environment, state-of-the-art equipment, ample parking, and an experienced staff to meet your needs.
Developed by local physicians, in partnership with Munson Medical Center, Northwest Michigan SC has a team compromised of 80 Physicians, 43 Anesthesia providers, and a staff of over 120. They provide care to over 18,000 patients annually.
The Ocala Eye Surgery Center is North Central Florida’s premier multi-specialty ophthalmic surgery center. Owned by the physicians of Ocala Eye, thousands of procedures are performed here every year including cataract, cornea, glaucoma, oculoplastics and retina surgeries.
Ohio Surgery Center was founded in 1998. With 5 operating rooms and a staff of 23 surgeons, we provide outstanding ENT surgical services to adults and pediatric patients in Central Ohio. Ohio Surgery Center has been continuously accredited by JCO and CMS since 1998.
Palos Surgicenter is a successful, joint venture ASC located in the southwest suburbs of Chicago. The recently-renovated facility is proud to accept this award for excellence, as a tribute to the commitment of its owners, Board, physicians, and staff.
Sovereign Healthcare’s Paramount SC is a state-of-the-art ASC located in Mesa, AZ, and boasts over 17 physician partners. The center provides patient care in orthopedic surgery, podiatry, ENT, gynecology, general surgery, urology procedures & pain management.
Physicians Surgery Center at DePaul is a multi-specialty ASC in Bridgeton, MO. Our center was developed by area physicians to provide their patients high quality, patient-focused outpatient care, and to offer patients a safe and comfortable environment to receive surgical care.
The Ravine Way Surgery Center was founded between the Surgeons of IBJI and the North Shore University Health System as the premier choice for outpatient surgeries and to provide patients and families individualized treatment options that cater to their unique needs.
Riddle Surgical Center is a joint venture created by community physicians, Main Line Health, the Rothman Institute, and Nueterra Healthcare. Located on the campus of Riddle Hospital, we offer the community state-of-the art multi-specialty surgical services in a comfortable setting.
Ridgewood Surgery & Endoscopy Center, located in Wichita, KS, is a third year APEX Quality Award winner as they were recognized previously in 2008/2009 and 2011/2012. Ridgewood Surgery & Endoscopy Center is an affiliate of Nueterra.
Rockford Orthopedic Surgery Center’s (ROSC) physicians utilize leading-edge technology and provide personalized care in a cost-effective manner. Each staff member provides a comfortable experience to ensure a complete and fast recovery.
Sedalia Surgery Center provides outstanding outpatient surgery care. Specialties include: Gastroenterology, Ophthamoloy, General Surgery, Gynecology, Urology, Pain. Podiatry and Orthopedics. It is our privilege to serve our community.
Shoreline Surgery Center, SSC II is a joint business venture with Yale-New Haven Hospital and physicians in Guilford, CT, providing ophthalmic, orthopedic, podiatric, pain mgmt, and general surgery. We provide uncompromising high quality care and service.
Opened in 2009, SMI Surgery Center is a state-of-the-art , multi-specialty facility specializing in orthopedic and minimally invasive spine surgery. SMI is Medicare certified, JCAHO accredited, and proud to serve the community and active duty Navy personnel.
Southern New Mexico Surgery Center in Alamogordo, NM was founded in June 2006 and emphasizes advanced technology, quality care, and patient safety. The facility is a multi-specialty center: Orthopedic, Podiatry, ENT, Pain Management, and Gastroenterology.
St. Lucie Surgery Center provides a patient-focused experience, the latest advanced technology, and a health care team of 40+ professionals. Over 5,000 cases are done annually across ten specialties.
Summit SC, located in Hermitage, TN, is a multi-specialty center that performs over 5,000 procedures annually. The best thing about their center is the staff: they are compassionate, knowledgeable, and hard working men and women who truly enjoy caring for others.
The Surgery Center at Health Park is a multi-speciality surgery center located in Grand Blanc, MI. Their attention is focused on making the outpatient experience as pleasant as possible with their highly trained staff and state-of-the -art equipment.
Surgery Center of Anchorage is a physician owned ASC, providing care to clients who require soft tissue procedures. They approach their mission through the RISE values, which are Respectful caring, Integrity, Stewardship and Efficiency.
SurgiCare of Carlstadt opened its doors in 2007. With 3 operating rooms, we are committed to providing exceptional care in Orthopedics, Urology, Laparoscopic surgery and Pain Management. SurgiCare of Carlstadt has received the APEX Quality Award for the third year.
SurgiCare of Mahwah is a 8,000 square foot 3 operating room facility that opened in September 2008. The facility has 25 physician owners from Ortho, GI, Urology, GYN, Podiatry, Ophthalmology, Plastic Surgery, General Surgery, Hand Surgery, Pain Management & Neuro/ Spine.
SurgiCare of Ridgewood is a 10,000 square foot, 3 operating room facility opened in April 2008. The facility has 23 physician owners from Ortho, General Surgery, ENT, Podiatry, Pain Management, Colorectal and GYN.
The Tallgrass SC was designed to reflect how surgeons would want to be treated as patients. Their surgeons and staff want patients to have the highest quality, most comfortable surgical experience possible in a warm and comfortable setting.
The SC at Hamilton performs procedures that do not require an overnight stay, and offer the following: Gastro, General Surgery, Gynecology, Ophthalmology, Orthopedic, Otolaryngology (ENT), Pediatric Gastro, Podiatry, Plastic Surgery, Pain Mgmt, and Urology.
Columbia Orthopaedic Group is pleased to have a state-of-the-art ASC within our office. Our ASC offers same day surgery and features the latest in cutting-edge medical equipment and surgical devices to allow our physicians to perform the most effective technique for each case.
UnaSource Surgery Center in Troy, Michigan, is a multi-specialty outpatient surgical facility. The center is designed for patient comfort, with exceptional attention given to innovative, state-of-the-art technology to ensure patients receive the best and safest treatment available.
- Cath Labs
Beaumont Heart & Vascular Center is an outpatient cath lab. Advanced technology performed in a safe and comfortable environment allows patients to return home to familiar surroundings the same day as procedure.
Gulf Coast Cath Lab is the premier center for cardiac and endovascular services in South East Texas. Patients experience a high quality, personalized, efficient and on time procedure with prompt disclosure of results and excellent outcomes.
- Diagnostic Imaging Centers
Chesterfield Imaging Center was established to provide convenient, high quality imaging services in the Midlothian/Richmond area. Their outstanding staff offers MRI, CT, Ultrasound, Digital Mammography, Bone Density, and X-rays.
LAD imaging is an outpatient diagnostic imaging center that has been serving the West Volusia and Northern Seminole Counties in Florida for over 35 years. LAD is commited to providing the highest standards of image quality and patient care.
LewisGale Imaging at Brambleton was established to provide convenient, high quality services to the Roanoke Valley. They have an outstanding staff and Board Certified Radiologists who are eager to take care of patient’s imaging needs in a comfortable, friendly environment.
The Medical Center at Elizabeth Place is a physician-owned hospital emphasizing patient-focused care. The Imaging department serves the 26-bed, 5 operating room hospital and also serves the greater Dayton outpatient community with 5 modalities and excellent patient care.
- Endoscopy Centers
Endoscopy Institute of Hawaii is dedicated to serving the people of Hawaii by offering early colon cancer screening. Their outpatient endoscopy center is designed for maximum quality and efficiency, ensuring our patient’s comfort and convenience.
The Franklin Endoscopy Center takes a comprehensive approach in providing our services through a combination of expert medical skills and personalized patient care. Their physicians are board certified in gastroenterology and internal medicine.
GI Associates Endoscopy Center is proud to provide patients with a competent, caring procedural experience. Skilled professionals and a top-notch group of RNs and GI Techs offer quality care. Their teamwork attitude allows them to compassionately care for their patients.
Humble Kingwood Endoscopy Center specializes in same-day procedures that allow patients to recover at home instead of overnight in a hospital. Physicians have provided quality care to 1000′s of patients in Humble and Kingwood and surrounding areas for over 25 years.
Indianapolis Endoscopy Center was founded in 1994 to serve the greater Indianapolis area. With 4 procedure rooms and a staff of 7 board certified gastroenterologists, we provide outstanding diagnostic and therapeutic endoscopy procedures.
Lebanon Endoscopy is a small outpatient center located in a suburb outside of Nashville, TN. They perform approximately 2,500 procedures annually with a full time staff of 6 along with 4 PRN staff members. They encourage early colon cancer screenings before it becomes a problem.
Mercy Health – Fairfield Hospital’s convenient Outpatient Endoscopy Center has served Greater Cincinnati for 160+ years. They provide an integrated network of leading physicians, compassionate caregivers, comprehensive services and exceptional care at 100+ locations.
Middlesex Endoscopy Center is a state-of-the-art outpatient endoscopy center that was designed, equipped and staffed to provide the highest quality care. They strive to deliver compassionate, high quality care to Middletown and the surrounding communities.
The Wichita Falls Endoscopy Center has 3 procedure rooms and 12 pre/post procedure bays. Five Physicians perform an average of 500 procedures per month. Their staff is dedicated to making the patient feel like they received excellent care in a friendly environment.
Central Louisiana Surgical Hospital provides specialized care for patients with specific, non-critical and non-emergent surgical admissions. The ultimate goal of the facility is to assist patients throughout their stay to a successful recovery.
Celebrating 13 years of service, Fairway Medical Surgical Hospital serves south Louisiana as a fully accredited acute care surgical hospital. Owned and operated by physicians, Fairway is equipped with 21 private suites, 8 operating rooms and 4 treatment rooms.
Heritage Park Surgical Hospital is a multi-specialty physician owned surgical hospital featuring 10 operating rooms, 3 procedure rooms, and 12 inpatient rooms. The commitment to excellence from both the physicians and staff create a caring environment for patients and families.
Midwest Surgical Hospital is a leading patient centered healthcare facility that provides specialty surgical services to the Omaha regional market. They are a physician owned surgical hospital specializing in orthopedics, neurosurgery, ENT, and pain management.
- Pain Management Centers
Pain Centers of Wisconsin-Franklin, an Advanced Pain Management ASC, is a caring organization that is committed to providing patients with innovative pain mgmt services. They strive to deliver the most advanced, minimally invasive, diagnostic and therapeutic services.
Pain Centers of Wisconsin-Kenosha, an Advanced Pain Management ASC, is a caring organization that is committed to providing patients with innovative pain mgmt services. They strive to deliver the most advanced, minimally invasive, diagnostic and therapeutic services.
- Physician Practices
Advanced Orthopaedics is a full-service orthopaedic practice located in Central Virginia. Each patient is treated with the pinpointed expertise of a trained subspecialist who dedicates his entire practice to one area. The result is state-of-the-art health care.
AHN’s mission is to improve the health of our patients and when unable to do so, provide comfort. The Avon at West 10th Street location is a family practice, and has five physicians: Karen Johns, Andrew Cougill, Jennifer Schamerloh, Emily Abernathy, and John Beerbower.
AHN’s Broad St. location offers a full-scope of health care for both children and adults. They do yearly physicals, sports physicals, paps, immunizations and laboratory services. They have four family medicine physicians: Dr. Doyle, Dr. Mackessy, Dr. Devine, and Dr. Fitch.
AHN’s New Whiteland location is a family medicine practice located in Whiteland, IN. They have two providers: Patricia Hallett, MD and Paul Vessely, MD. They strive to provide high-quality, cost-effective care, supported by a robust electronic infrastructure.
AHN’s Russiaville location offers adult & adolescent care, pediatric well child care & immunizations, & complete women’s healthcare including gynecological exams. They have four providers: Dr. Sherri Nuss, Dr. Martha Hoshaw, Susan Kuhn, NP, and Lisa Montgomery PA-C.
Chesapeake Urology is the leading urology practice in the Mid-Atlantic region. Our physicians use advanced treatments to manage all types of urological conditions: multiple cancers, BPH, kidney stones, incontinence, hematuria, ED, male infertility, vasectomy and reversal.
Columbia Orthopaedic Group defines excellence in orthopaedic care through a passion for clinical expertise, innovation, teamwork, wellness advocacy and patient-centered care. The physicians and staff have the training and expertise to deliver the latest in orthopaedic treatment.
GI Associate’s underlying mantra is continuous never-ending improvement (CNEI). Their team of providers and staff work diligently to provide a high quality patient experience from the first phone call, and they strive to do what is right for patients and their families.
Since its establishment by Dr. Nannette Crowell over 25 years ago, North Cascade Eye Associates has been dedicated to providing the highest quality of care. They have award-winning doctors, a fully-accredited surgery center, and three beautiful clinics.
Ohio ENT is one of Ohio’s largest & most comprehensive Otolaryngology groups with 19 board certified Otolaryngologists serving the greater Columbus area. Ohio ENT is consistently recognized as a premier provider of Otolaryngology services in Central Ohio.
Founded in 1972, OAL is one of the most respected medical practices in the area – providing trusted care for generations throughout Central Pennsylvania. OAL is consistently recognized for employing the latest technology, patient-friendly staff and most advanced medical procedures.
The Cardinal Orthopaedic Institute will soon become Orthopedic ONE, the largest private orthopedic surgery practice in the state. The practice represents more than 50 of the region’s top orthopedic experts, coming together to make each patient our number one priority.
The San Antonio Orthopaedic Group provides the highest quality of orthopaedic, medical, and surgical care. Its board certified physicians are experienced, skilled, and subspecialty trained to care for and treat the full range of musculoskeletal disorders, diseases, and injuries.
- Therapy & Rehab
Burger Physical Therapy provides physical rehab through its network of outpatient clinics. By evaluating and treating for a variety of orthopedic and neurological conditions, Burger Physical Therapy has become the premier provider of outpatient rehab throughout northern California.
Rockford Orthopedic Rehabilitation offers an on-site outpatient, orthopedic therapy clinic that specializes in physical, occupational, hand, work rehabilitation, and golf conditioning therapy. They are committed to the highest standard of therapeutic care.
- Previous Winners & Press Releases
- In its fifth year, the 2012/2013 APEX Quality Award recognized 91 healthcare organizations across eight healthcare markets and 29 states.
- The healthcare industry’s 2011/2012 APEX Quality Award Winners have been announced, recognizing 76 organizations for their excellence in care and service.
- The 2010/2011 APEX Quality Award distinguished a record number of recipients, with Voyance recognizing 57 winners across six healthcare markets. CTQ is proud to announce that 34 recipients are repeat winners.
- The 2009/2010 APEX Quality Award recognized ambulatory surgery centers, endoscopy centers, diagnostic imaging centers, and surgical hospitals with a total of 41 winners.
- In the APEX Award’s inaugural year, Voyance presented 22 clients with our ground-breaking award, 2008/2009.
Voyance’s APEX Award Winners are proud of their hard work recognized by their patients, as virtually all winners display the APEX award and letter of recognition proudly. It serves as a reminder to both the organization and the patients of the level of excellence attained as well as the optimal service that is provided.
Linda Prister, Executive Director of the Dearborn Surgery Center, a five-time recipient, discusses how being an APEX Quality Award Winner has improved their ASC.
Kelly Durian, Executive Director at Iowa City Ambulatory Surgical Center: Iowa City ASC, accepts their 2011 APEX award from Voyance’s CEO, Paul Faraclas. Here you can watch Kelly discuss how Voyance’s reporting enabled his center to become an APEX Winner.
Carol Wills, RN and Executive Director at the Indiana Surgery Center – Noblesville, a five-time award recipient, claims, “Voyance provides excellent services to our center! The data compilation has helped save us time and money, the detailed reports show us what we need to improve on, and the annual APEX award gives us industry-wide recognition.”
Each year Voyance recognizes our highest performing healthcare entities with the APEX Quality Award. APEX, defined as the highest or culminating point, is further defined by Voyance as Attributes for Patient Excellence.
The award is patient-centric, with scoring provided solely from each entity’s patients. Clinical interaction is heavily weighted in all markets, and Voyance evaluates the complementary measures we believe contribute to the effectiveness of care provided market by market. Some measures are ignored entirely as they are entirely experiential as opposed to having a direct impact on care.
Voyance’s eligibility criteria for consideration follows. Each healthcare entity must:
- Exceed the 90th percentile of their peer’s overall APEX Weighted Score
- Meet a minimum survey response threshold during the 12 months of award consideration (July – June)
- Measure all key performance indicators required by Voyance for their specific healthcare market
Healthcare Markets for the Apex award include Ambulatory Surgery, Endoscopy, Hospital, Diagnostic Imaging, Therapy & Rehabilitation, Physician Practice.